1. Our Customer Assurance

Our priority is to ensure that customers receive the product ordered and have access to appropriate support if a genuine product-related issue arises.

Depending on the circumstances and applicable warranty terms, our support may include:

• Product selection assistance before purchase
• Pre-dispatch quality checks
• Technical troubleshooting
• Remote support and guidance
• Warranty inspection
• Repair of eligible technical faults
• Replacement of eligible defective components
• Product replacement where specifically determined appropriate
• Post-warranty service assistance

Our primary approach to product-related concerns is resolution through support and service rather than return or refund.

2. Final Sale Policy

Customers are requested to carefully review the product model, specifications, quantity, accessories, compatibility, price and intended application before confirming an order.

Once an order has been confirmed and processed, the sale is considered final.

Accordingly, a product cannot ordinarily be returned, exchanged or refunded for reasons such as:

• Change of mind
• Product no longer being required
• Incorrect model or product selected by the customer
• Personal preference after receiving the product
• Customer's inability to operate or use the equipment
• Finding another product or price after purchase
• Refusal to accept the shipment after dispatch
• Expectations that differ from specifications already communicated or published

If you are uncertain whether a product is suitable for your requirements, we strongly encourage you to speak with our team before confirming your purchase.

3. Return Policy — Service-First Resolution

PHYSIOMODALITIES does not provide a general return facility for confirmed and processed orders.

Because many of our products are specialized healthcare and professional-use equipment, maintaining appropriate product integrity, handling standards and quality control is important.

If an eligible product develops a genuine technical or manufacturing issue, the matter will therefore normally be handled through our Warranty & Service Resolution Process instead of a product return.

Depending on verification of the issue, PHYSIOMODALITIES may provide an appropriate resolution through:

The appropriate resolution will depend on the nature of the issue and applicable warranty conditions.

4. Refund Policy

Confirmed and processed purchases are generally non-refundable.

A technical or manufacturing issue does not automatically qualify an order for a monetary refund.

Instead, eligible issues are addressed through our warranty and service process so that the customer receives an appropriate technical resolution.

Where applicable, this may include:

• Troubleshooting
• Repair
• Replacement of an eligible defective component
• Technical servicing
• Replacement of the affected product where PHYSIOMODALITIES determines that replacement is appropriate

Nothing in this policy is intended to exclude, limit or override any statutory right or remedy that cannot legally be excluded under applicable law.

5. One-Year Limited Warranty

Unless a different warranty period is specifically mentioned on the product page, quotation, invoice or other written terms, eligible PHYSIOMODALITIES equipment includes a 1-Year Limited Warranty from the date of purchase.

The warranty is intended to cover verified manufacturing defects and eligible technical faults arising during normal and intended use.

Warranty claims are subject to technical assessment and verification.

6. What Your Warranty May Cover

Subject to verification and the applicable product warranty, coverage may include:

• Manufacturing defects
• Eligible internal technical faults
• Failure of covered components during normal use
• Repair of covered technical issues
• Replacement of eligible defective components
• Technical assistance relating to covered faults

PHYSIOMODALITIES will determine the appropriate technical resolution after assessing the reported issue.

7. What Is Not Covered Under Warranty

The limited warranty does not cover faults or damage resulting from circumstances including:

• Accidental or physical damage
• Dropping, impact or mishandling
• Water or liquid exposure
• Moisture, fire or improper storage
• Improper installation
• Incorrect voltage or external electrical fluctuations
• Misuse or negligence
• Operation contrary to instructions
• Unauthorized opening or modification
• Repairs attempted by unauthorized persons
• Use of incompatible accessories or external equipment
• Normal wear and tear
• Cosmetic deterioration that does not affect functionality
• Consumables and accessories unless specifically covered
• Damage caused by improper maintenance

Where possible, our service team may still assist with a non-warranty issue on a chargeable-service basis.

8. Simple Warranty Support Process

If you experience a problem with your equipment, please contact PHYSIOMODALITIES before attempting any repair or modification.

For faster assistance, please provide:

Our objective is to make genuine technical issues as straightforward to resolve as reasonably possible.

9. Service Centre & Transportation

If physical inspection or servicing is required, the customer may be requested to safely package and send the equipment to the service location communicated by PHYSIOMODALITIES.

Unless specifically agreed otherwise in writing, the cost and responsibility for sending the equipment to the service centre remain with the customer.

For an approved warranty issue, eligible warranty repair/service work will be handled according to the applicable warranty terms.

Any non-covered spare parts, components, accessories, transportation or other chargeable work will be communicated where applicable.

10. Product Received Damaged or Incorrect

We take dispatch accuracy and product handling seriously.

Customers are encouraged to inspect the package and product promptly upon delivery.

If you believe that you have received:

• An incorrect product, or
• A product affected by significant transit damage,

please contact our support team promptly.

To enable proper verification, we may request:

• Order/invoice number
• Clear photographs of the parcel
• Shipping label photographs
• Product photographs
• Packaging photographs
• Unboxing video, where available
• Description of the reported issue

Once verified, PHYSIOMODALITIES will determine an appropriate resolution according to the circumstances and applicable law.

A verified dispatch error attributable to PHYSIOMODALITIES will be addressed through the appropriate correction process.

11. Order Refusal After Dispatch

Once an order has been confirmed, processed and dispatched, refusal to accept delivery does not automatically cancel the transaction or make the order eligible for a refund.

Additional costs resulting from:

• Customer refusal
• Incorrect delivery address
• Incomplete contact information
• Repeated unsuccessful delivery attempts
• Return-to-origin shipment
• Re-dispatch

may be payable by the customer where applicable.

We therefore recommend checking all delivery information carefully before dispatch.

12. Accessories & Consumables

Certain accessories and consumable items have a different service life and warranty structure from the main equipment.

Unless specifically mentioned otherwise in writing, consumables, wear-and-tear items and certain accessories may not carry the same warranty coverage as the main machine.

Please contact our team before purchase if warranty coverage for a particular accessory is important to your decision.

13. EMI & Financing Orders

Orders purchased through EMI, financing, credit/debit card instalments or third-party payment facilities remain subject to this policy.

Using EMI or financing does not change a confirmed and processed Final Sale order into a refundable transaction.

Any interest, processing fee, foreclosure fee, financing charge or other amount charged directly by the bank, card issuer, payment gateway or financing provider is governed by that provider's own terms and conditions.

14. Post-Warranty Service Support

Our support is designed to continue beyond the standard warranty period where service for the relevant product remains available.

After expiry of the applicable warranty, PHYSIOMODALITIES may continue to provide technical/service assistance.

Depending on the service required, customers may need to pay for:

• Replacement components
• Spare parts
• Accessories
• Courier/transportation
• Third-party services
• Other applicable repair expenses

This provides customers with continued access to technical support instead of being left without assistance simply because the standard warranty period has expired.

15. Choose With Confidence — Ask Before You Buy

We encourage informed purchasing.

Before confirming an order, please contact our team if you need clarification regarding:

• Product selection
• Specifications
• Applications
• Included accessories
• Compatibility
• Installation
• Electrical requirements
• Warranty coverage
• Product operation
• Suitability for your professional requirements

Our team will be happy to assist you in selecting an appropriate product before purchase.

16. Customer Responsibility

For the best service experience, customers are expected to:

• Review product specifications before purchase
• Provide correct billing and shipping information
• Follow product operating instructions
• Use the equipment for its intended purpose
• Protect the equipment from physical and electrical damage
• Avoid unauthorized repairs or modifications
• Retain the invoice/proof of purchase
• Cooperate with reasonable technical troubleshooting requirements

Proper product use and documentation help us provide faster and more effective technical support.

17. Policy Acceptance

By confirming an order with PHYSIOMODALITIES, the customer acknowledges that they have had the opportunity to review the relevant product information and agrees to the applicable terms of this policy.

This policy should be read together with any product-specific warranty information, quotation, invoice terms or written conditions provided for the particular transaction.

Where applicable law provides a customer with a mandatory right or remedy that cannot legally be excluded, those statutory rights will continue to apply.