Terms and Conditions: Delays in Order Dispatch

1. General Dispatch Timeline:

   • While we strive to dispatch orders promptly, certain products may require additional time to be prepared or manufactured. Standard products are typically dispatched within 15 – 20 Working Days, but exceptions may apply.

2. Specific Conditions for Delays:

   • Custom or Heavy Products: For custom-made products, such as heavy rehabilitation machines, or other specialized equipment, additional time may be needed for production. Such products may take up to 30 to 45 business days to be manufactured and dispatched.
   • Imported Products: Products that are sourced from international suppliers may also experience delays due to factors such as shipping, customs clearance, or logistical challenges. These items may take up to 45 to 60 business days for dispatch.
   • Product Availability: In cases where a product is not immediately available or is out of stock, we will notify you, and the dispatch of your order may be delayed by up to 45 to 60 business days.

3. Notification of Delay:

   • If we anticipate any delay in the dispatch of your order, we will notify you as soon as possible. You will receive updates regarding the status of your order throughout the delay period.

4. Customer Options:

   • If the delay exceeds the expected Given-business-day period, you have the option to cancel the order for a full refund (10% + Service Charge Will Be Deduct), or you may choose to continue waiting for the product to be dispatched.

5. Unforeseen Circumstances:

   • In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, supply chain disruptions), additional delays may occur. We will make every effort to communicate these delays and provide timely updates.

6. Contact Information:

   • For any questions or concerns regarding your order dispatch, please reach out to our customer service team at +91 81307 71446 or
     physiomodalite+order@gmail.com
     .

By placing an order, you acknowledge and accept these terms and conditions regarding potential delays in order dispatch.