PHYSIOMODALITIES Shipping Policy
At PHYSIOMODALITIES, we strive to provide our customers with the highest quality physiotherapy and rehabilitation products, as well as a wide range of medical equipment. To ensure a satisfactory shopping experience, we have established the following return policy:
1. Product Warranty
- All products sold by PHYSIOMODALITIES come with a 1-year warranty from the date of purchase. This warranty covers technical faults and manufacturing defects under normal usage conditions.
- The warranty does not cover any damage caused by misuse, accidental damage, or modifications made by the customer.
2. Technical Faults and Repairs
- If a product exhibits a technical fault within the warranty period, we will repair or replace the product at no additional cost.
- To initiate a repair or replacement, please contact our customer service team with proof of purchase and a detailed description of the issue.
- Please note that damage resulting from wear and tear, accidental damage, or unauthorized modifications are not covered under this policy.
3. Non-Covered Damages
- Any damage to products or parts resulting from misuse, accidental events, or alterations made by the customer will not be covered under our warranty policy.
- For products with physical damage not caused by a manufacturing defect, we recommend contacting the manufacturer or a certified repair service for assistance.
4. Refunds
- If you are not satisfied with your purchase, you may request a refund within 7 working days from the date of initiating your complaint.
- To process a refund, please contact our customer service team and provide the necessary details regarding your purchase and the issue encountered.
- Refunds will be processed within 7 working days after we have reviewed and approved your complaint.
Refund Threshold: Refund Threshold time is 90 days of the purchase date.
EMI Refund Policy
If you would like to request a refund, please note the following terms:
Refund Threshold: Refund Threshold time is 90 days of the purchase date.
EMI Refund: For refunds on purchases made through EMI (Equated Monthly Installments), we will deduct 10% + Delivery Charge of the total amount to cover administrative and processing fees.
How to Initiate a Return or Request a Refund
- Contact our customer service team at [Customer Service Email/Phone Number] to start the return process.
- Provide your order number, a detailed description of the issue, and any supporting documentation (such as photos or videos of the fault).
- We will guide you through the return process and ensure that your issue is resolved as quickly as possible.
